Frequently asked questions

Punctuality first: the car should already be waiting when you arrive, not on its way. After that, look for a price agreed in writing before the journey rather than a meter, a professionally maintained vehicle, a chauffeur who speaks your language, and a real person you can reach if a flight moves. Discretion matters as much as any of it — a good chauffeur is part of the background of your day, not part of the conversation.

To take the travelling out of your travel. Rather than finding a rank, explaining an address and watching a meter, you are collected at an agreed time and taken directly where you are going. For business travellers that turns dead time into working time; for families and groups it means one vehicle, one price agreed in advance, and nothing to organise on arrival.

Use the booking form on this site: choose your ride type, enter your pickup and destination, pick a date and time, and you will see the price before you confirm. You can pay online or settle with your chauffeur. If you would rather arrange it with a person, call or message us on WhatsApp — we answer 24/7. There is no mobile app; the website does everything the app would.

Settle four things before you book. What the total price includes — waiting time, tolls and luggage. Which vehicle class you are actually getting. How your chauffeur will find you at the airport or station. And what happens if your flight is delayed. It is also worth checking how to reach someone on the day itself: a phone number a person answers is worth more than any app.

Crown Rides runs six vehicle classes rather than one kind of car: the Mercedes E-Class and S-Class saloons, the Mercedes First Class Van and the Maybach Van, the Maybach, and a minibus for larger groups. All six are on the fleet page — choose by how many passengers and how much luggage you are travelling with, and we will confirm the class when we confirm the booking.